FAQ

Frequently asked questions

What are your tags made out of?


Tags are printed using a special printer then heat pressed onto aluminum.




Will tags last a long time?


The tags will endure a lot. Water, mud, wresling with other dogs. They will last for every day activity. Please note they can dint or chip around the edges over time depeding on how active your dog is.

Please feel contact me if you have any issues.




How long will my order take to be processed?


For everyting except portraits, turnaround for tags is anywehre between 3-7 days depending on the amount of oders at the time. Portraits can be anywhere between 2-14 days depeding on the amount of portraits on oder. Usually you will recieve your portraits within a week. I will keep you updated on this once your order is placed. Feel free to ask me prior to ordering to avoid disapointment.

If you need a rush order please contact me and I can arrange this, there will be a rush fee.




What if I made a mistake when filling out my details for the tag?


Please double check pets spelling and phone numbers. If you do make a mistake contact me asap so we can make arrangements. We want everyone to be happy but we don't like wasting products.




My package still han't arrivied after 30 days of ordering


Unfortinatley, after I have posted out packages it is out of my control. please contact me if you have waited over 30 days and still have not recieved your order.




How do you create portraits?





What is the portrait process?


1/ Once you’ve placed your order, you can send through photos and information along with your chosen background colour to ghost.and.bone.illustration@gmail.com
Multiple photos can be sent through but if you have a specific image you would like illustrated or a specific request please let me know. **Please be clear with your instructions if you have any. Photos taken front on are best as it allows me to see any important details or markings. The higher quality the photo, the better illustration will be. 2/ Once I have created your illustration I will send you a proof. Feel free to request any tweaks to your portrait. ** If a request is made that requires a big change extra fees may apply. 3/Once you’ve approved your proof I will send you the digital files to your email, providing you with a JPEG, PNG and PDF in CMYK and RGB. **Turnaround around time is between 2-5 days unless told otherwise




What payments do you accept?


We accept visa, mastercard, PayPal and LayBuy





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