Question 1

How long will my order take to be processed?

Accepted Answer

For everyting except portraits, turnaround for tags is anywehre between 7-10 business days depending on the amount of oders at the time.   Portraits can be anywhere between 2-14 days depeding on the amount of portraits on oder. Usually you will recieve your portraits within a week. I will keep you updated on this once your order is placed.   Feel free to ask me prior to ordering to avoid disapointment.  If you need a rush order please contact me and I can arrange this, there will be a rush fee.

Question 2

Shipping

Accepted Answer

Free shipping when you spend over $150 Otherwise, items are shipped with tracking at a flat rate of $8.50  It usually takes 3-10 business days depending on where you are located
 (If you need your portrait quickly, I will express post your package)

You will receive tracking info from Aus Post, please be sure to check your junk mail if you cannot find your tracking number

INTERNATIONAL: $25 flatrate
Takes anywhere from 7-21 business days. Contact Aus Post if you have not received your package after this timeframe

Unfortunately once I post items it is no longer in my hands, please contact Aus Post if you have a lost package and please double check your order address.

Question 3

Do you except refunds

Accepted Answer

If your item is damaged when you receive it I will replace at no cost

No refunds on portraits as my time has already been spent creating your portrait.  Be sure to be clear in your instructions when you place your order.

Contact me if you have any questions

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